If you have a dispute with a insurance company and insurance claim dispute template can assist you to prepare a letter to make your case to an ombudsman. Insurance and financial services ombudsman services have undergone some changes in the recent past. An Australian scheme named the Financial Ombudsman Service (FOS) began on 1 July 2008 following a merger between the Insurance Ombudsman Service (IOS), the Financial Industry Complaints Service (FICS) and the Banking and Financial Ombudsman Service (BFOS).
The Financial Ombudsman Service (FOS) is independent and accessible for dispute resolution services. It serves the interests of financial services consumers and is approved by the Australian Securities and Investments Commission. The appropriate time to contact the ombudsman is when an attempt has been made to resolve complaints directly with the insurance company but this is unresolved according to the guidelines and the only appropriate response is to take up the matter with the ombudsman. Most Insurance providers are supposed to have in place adequate internal dispute resolution services as well which are designed to resolve complaints. Assuming that the company is operating legally, if a complaint remains unresolved customers can then ask that their dispute be dealt with by the company’s Internal Dispute Resolution (IDR) process. All participating insurance companies have IDR processes and must provide customers with a final decision in writing within 15 business days of receiving any request to deal with the dispute.
If you have a question about an insurance claim dispute you can post your question to our lawyers who are available online now to answer your questions. We also have a suite a of documents available which can be useful when dealing with any legal aspects of an insurance claim. You can also contact our offices. Please click on the ‘contact us’ section of the website in order to find out more about how you can get in contact with us. If you would like to purchase an insurance claim dispute template please click here:
Insurance claim dispute : Referral to ombudsman
